Aura Labs — Return & Refund Policy
At Aura Labs, we want you to love your purchase. This policy outlines when you're eligible for a return, replacement, or refund, and how to request one.
1. Late or Non-Delivery
If your order does not arrive within 30 days of the confirmed shipping date, you are entitled to one of the following:
A full refund, or
A free replacement shipment
To claim this:
Contact us at info@support.auralabs.site with your order number.
We'll confirm tracking status with our carrier before processing your claim.
If the item is confirmed lost or delayed beyond 30 days, we will issue your refund or replacement within 8 to 12 business days.
2. Faulty or Damaged-on-Arrival Products
If your product arrives faulty, defective, or damaged, you are entitled to a replacement or refund, provided the claim is submitted within 7 days of delivery.
What counts as "faulty on arrival":
Product does not power on / fails to function as described
Manufacturing defects (cracked casing, broken components, missing parts)
Visible transit damage present upon unboxing
How to submit a faulty product claim:
Email info@support.auralabs.site within 7 days of delivery.
Include your order number.
Attach clear photos or a short video showing:
The defect/damage
The product's serial/model label (if applicable)
The original packaging (if damage occurred in transit)
Our team will review your claim within 2 business days.
If approved, we'll offer a free replacement or a full refund — your choice.
3. What Is NOT Covered
Aura Labs is not liable for damage resulting from:
Burn damage, scorching, melting, or heat-related damage caused by misuse, improper power supply, unauthorized modification, or use outside the product's intended operating conditions
Damage caused by liquid exposure, drops, or physical mishandling after delivery
Normal wear and tear
Unauthorized repairs or third-party modifications
Use of incompatible accessories, chargers, or power sources not supplied or approved by Aura Labs
Claims involving the above will be assessed on a case-by-case basis and may be declined if evidence indicates user-caused damage rather than a manufacturing defect.
4. Return Conditions
To be eligible for a return or replacement:
The claim must be submitted within the applicable window (30 days for non-delivery, 7 days for faulty items).
Photo/video evidence must be provided for faulty/damaged claims.
The product must not show signs of misuse, unauthorized repair, or damage excluded under Section 3.
5. Refund Processing
Approved refunds will be issued to your original payment method within 6 business days of approval. Please note your bank or payment provider may take additional time to reflect the refund.
6. Contact Us
For any return, replacement, or refund request, reach out to:
Email: info@support.auralabs.site Response time: Within 1 business day.
Aura Labs reserves the right to request additional information or evidence to verify a claim before approving a return, replacement, or refund.
